Shipping policy

Shipping Policy

Last updated: September 18, 2026

Where I ship

The continental United States. I don't currently ship to Alaska, Hawaii, US territories, or internationally. If you're outside that area and want a piece, email me and I'll see what's possible.

What shipping costs

Shipping is a flat rate based on the type and size of the piece, and it's shown next to the price before you add anything to your cart. No estimating, no surprises at checkout.

Each piece is charged its own rate. Two boards cost twice as much to ship as one, because every piece is packed separately — packing two together is how they arrive damaged. If your order mixes a board with a wall piece, you'll see both rates added at checkout.

Very large pieces are quoted individually before purchase.

Why wall sculpture costs what it does

Large resin and wood pieces are billed by carriers on dimensional weight, not actual weight — a 14-pound piece can ship as though it weighs 70. The rates on the site are what it actually costs, and they include full insurance. I don't mark shipping up.

How pieces are packed

Wall sculpture is packed by The UPS Store and covered by their Pack & Ship Guarantee, insured for the full purchase price. They pack wood and resin professionally, which is worth more than anything I could do with a box and foam in my garage.

Serving boards and circles I pack myself, and they're insured as well.

Processing time

Pieces in hand ship within 3 to 5 business days of your order. I'll email you tracking when it goes out.

Commissioned work takes from about a week to several weeks depending on complexity. We'll agree on a timeline before you pay.

Transit time

Ground service, typically 2 to 6 business days depending on distance. Timelines are carrier estimates, not guarantees, and I'm not responsible for weather, holidays, or carrier delays.

Local pickup

Free, in Asheville. Choose local pickup at checkout and I'll email you to arrange a time. Please don't come by without arranging it first.

Pieces held at galleries

Some work is on display at galleries and isn't available to ship. Those pieces are marked on the site and can be purchased in person. See Where to Find Me for current locations and hours.

Same reason applies to the Terms of Service draft — it names both galleries in the Care and use area. Worth genericizing there too if you're publishing it.

If something arrives damaged

Email me within 48 hours with photos of the piece and of the packaging, including the box. Don't throw the packaging away — carrier claims require it.

I'll file the claim and take care of you: repair, replacement, or a full refund. A damaged piece is my problem to solve, not yours.

Address accuracy

Please double-check your shipping address. Packages returned as undeliverable can be reshipped at your cost, and a wall piece returned undelivered means paying the rate twice.

Contact

alec@woodworkingaf.com +1 828-243-9114